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Refund & Cancellation Policy

Last updated 7 September 2026 · Version 1.0

This policy covers everything we charge for: the recurring plan fee, placement success fees, metered usage, and one-off charges such as background verification. All prices are in Indian rupees and exclusive of GST, which is added at the prevailing rate (currently 18%) on the invoice.

1. The free trial

Every new workspace starts on a 14-day trial with the full feature set and no plan fee at all — nothing is charged while the subscription is in trial, and no card is needed to start. If you do nothing, the trial simply ends.

In the calendar month your trial ends, the plan fee is prorated by days: you are billed only for the days after the trial end date, not the whole month. Metered usage and success fees you incur during the trial are still billed — the trial makes the plan free, not the work we pay third parties for.

2. Subscription fees

The plan fee is billed per calendar month — per recruiter seat on Starter, flat on Growth and Agency — or annually if you have taken an annual price.
Once a billing period has begun, the plan fee for that period is non-refundable, in whole or in part. We do not refund partial months for unused seats, unused AI credits, or a workspace you stopped logging into.
Downgrading takes effect from the next billing period. Upgrading takes effect immediately and is billed from that point.
Annual plans are non-refundable after the annual period starts. If you cancel, the plan runs to the end of the period you paid for.

3. Placement success fees

On plans that carry one, a success fee is raised the moment an application is marked HIRED in your workspace — that is the event the fee is earned on. It then appears on the next monthly invoice.

A fee that has been invoiced is non-refundable, including if the candidate later resigns, does not join, or the client withdraws the role.
If a hire was recorded by mistake, tell us before the month’s invoice is issued and we will waive the fee. Once the invoice exists it cannot be unwound — we would have to issue a credit note, which we do only for our own error.
Success fees are per hire and are not affected by cancelling your subscription afterwards.

4. Metered usage

AI screens above your plan allowance, WhatsApp messages and video minutes are billed for what you used, on the monthly invoice. Usage is consumed at the moment it happens and is non-refundable. If you believe usage was recorded that you did not cause — a bug, a duplicate submission — write to us within 30 days of the invoice and we will investigate and credit anything genuinely miscounted.

5. Background verification

A verification package is charged once, at the moment the candidate consents — not when you order it. So:

if the candidate never consents, you are never charged;
once consent is given and the order goes to the verification provider, the charge is non-refundable, because we have already paid the provider for the check — regardless of what the report says;
a double submission cannot double-bill you: each order carries an idempotency key.

6. Marketplace purchases

Paid question packs are digital goods delivered into your workspace immediately on purchase and are non-refundable once delivered.

7. When we do refund

We will refund, without argument:

a duplicate payment — the same invoice paid twice;
an amount charged after a cancellation we had confirmed;
a charge caused by our billing error.

Approved refunds go back to the original payment method through the gateway that took the money (Razorpay or Stripe). We initiate them within 5 working days of approving the request; how long the money then takes to appear is your bank’s and the gateway’s timeline, typically 5–10 working days. We do not refund to a different account or by cash. Any GST already remitted is adjusted through a credit note.

8. How to cancel

There is no self-service “cancel subscription” button in the product today, and we are not going to pretend there is. To cancel, email support@interviewportal.in from the workspace owner’s email address, with the workspace name. We will confirm in writing.

Cancellation takes effect at the end of the current billing period. Your workspace stays usable until then; there is no refund for the remainder.
Invoices already raised — including success fees, usage and verification charges — remain payable.
Tell us at the same time if you want your data deleted or exported; see the Privacy Policy.

9. Disputes

Raise any invoice dispute within 30 days of the invoice date at support@interviewportal.in, quoting the invoice number. We would much rather sort it out directly than have you raise a chargeback, which freezes the amount and helps neither of us.