This is a template, not legal advice. It was drafted from how this product actually works, but it has not been reviewed by a lawyer. Have one review it — and fill in the blanks marked on the contact page — before you rely on it or submit it to a payment gateway.

Terms of Service

Last updated 7 September 2026 · Version 1.0

These terms govern your use of Interview Portal (the “Service”), a multi-tenant hiring platform for IT services, recruitment and staffing firms operating in India. By creating a workspace, joining one, or applying to a role through the Service, you agree to them. If you do not agree, do not use the Service.

1. Who is who

We / us — Interview Portal, the operator of the Service.
Customer — the company that registers a workspace (a “tenant”). Every job, candidate, interview and invoice belongs to exactly one workspace.
Workspace user — an owner, recruiter or interviewer who has been given a seat in a Customer’s workspace.
Candidate — a person who applies to a role, records a video answer, takes an assessment, signs an offer, or is added to a Customer’s talent database.

2. Accounts and workspaces

You must give an accurate email address and keep your password confidential; you are responsible for everything done under your account. Workspace owners control who is invited, what role they get, and when access is removed. Data is scoped to the workspace it belongs to — a user in one workspace cannot read another workspace’s candidates, jobs, invoices or reports.

Candidate accounts are separate: a candidate profile and résumé belong to the candidate and are reused across the roles they apply to.

3. What the Customer is responsible for

You upload other people’s personal data — résumés, phone numbers, interview recordings, assessment answers, salary expectations. For that data you are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 and we act as a Data Processor on your instructions. You warrant that:

you have a lawful basis (normally the candidate’s consent) to collect the data and to put it into the Service;
you have given candidates the notice the law requires, and you will pass on any request they make to us about their data;
you will not upload special-category or unnecessary data — caste, religion, health, biometrics — into free-text fields;
you will not use the Service to source, screen or reject candidates in a way that breaks Indian anti-discrimination or labour law.

4. Acceptable use

You may not, and may not permit anyone else to:

scrape, bulk-export or resell another workspace’s data, or the cross-company talent pool, outside the features we provide;
share seats — each recruiter seat is for one named person, and seat-based plans are billed on that basis;
upload malware, or files you do not have the right to store;
probe, load-test or reverse-engineer the Service, or use the REST API to build a competing product;
send candidates unsolicited bulk messages through our email or WhatsApp channels in breach of TRAI/DND rules or the recipient’s own opt-out.

5. AI screening — what it is and is not

The Service uses a third-party large language model to generate screening questions from a job description, grade free-text answers, summarise a résumé against a role with a fit score, extract structured fields from bulk résumé imports, and summarise recorded video answers. To do this, the relevant text — résumé text, the job description, the candidate’s answers or transcript — is sent to our model provider (currently Anthropic, or Google Gemini where that key is configured instead).

These outputs are assistive and probabilistic. They are not a decision, they can be wrong, and they must not be the sole basis on which a candidate is rejected. A human must review before a rejection, an offer, or any other decision with a legal or similarly significant effect. We give no warranty about the accuracy, fairness or fitness of any AI output. If no model key is configured, AI features simply do nothing — the rest of the Service still works.

6. Background verification

Background checks are resold: you order a check package, the candidate is sent a consent link, and only after the candidate consents is the order placed with the verification provider and your account charged. If the candidate does not consent, no check is run and nothing is charged. You must not use a verification report for any purpose other than assessing that candidate for that role.

7. Third parties we depend on

The Service is built on sub-processors: a model provider for AI features (Anthropic or Google Gemini), Resend for transactional email, Razorpay and Stripe for payments, WhatsApp Business Cloud for messaging, Sentry for error diagnostics, PostHog for product analytics on signed-in workspace pages only, and object storage (Amazon S3 or Cloudflare R2) for résumés, videos and invoice PDFs. They are listed with their purposes in the Privacy Policy. We are not responsible for their outages, and their terms apply to their part of the service.

8. Fees, trials and taxes

Plans, prices and what each tier includes are shown on the pricing section of our home page and inside your workspace. In summary:

a 14-day trial with full features and no charge;
a recurring plan fee — per recruiter seat on Starter, flat monthly on Growth and Agency — in Indian rupees;
a placement success fee per hire on plans that carry one, raised when an application is marked HIRED;
metered usage above the plan allowance: AI screens, WhatsApp messages, video minutes;
one-off charges you trigger, such as background verification packages.

We issue a GST invoice per billing month at the prevailing rate (currently 18%), split CGST/SGST or IGST from your billing state. Give us a correct GSTIN and billing state — we cannot reissue an invoice for a financial year that has closed. Payment is taken through Razorpay or Stripe; we never see or store your card details. Unpaid invoices lead to reminders and, eventually, suspension of the workspace. Refunds and cancellation are covered by the Refund & Cancellation Policy.

9. Your data and ours

You keep ownership of everything you put into your workspace. You grant us the licence needed to host, process, transmit and display it in order to run the Service for you — including sending the text described in section 5 to the model provider. We own the Service itself: the software, the interface and our own aggregate, de-identified statistics about how it is used. Where the Service shows salary benchmarks, those are aggregated across workspaces and are only shown when enough distinct records exist that no single company or person can be identified.

10. Availability and support

The Service is provided on a commercially reasonable-efforts basis. There is no uptime SLA, credit scheme or guaranteed response time unless we have signed a separate written agreement with you. We may change, add or remove features; if a change materially reduces what your paid plan includes, you may cancel under the refund policy.

11. Suspension and termination

You may stop using the Service at any time — see “How to cancel” in the refund policy. We may suspend or terminate a workspace for non-payment, for a breach of section 3 or 4, or where required by law. On termination we stop processing your data and will delete or return it on request; see the retention section of the Privacy Policy. Invoices already raised remain payable.

12. Disclaimers and liability

The Service is provided “as is”. To the extent Indian law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we are not liable for lost profits, lost business, lost data, or indirect or consequential loss. Our total aggregate liability arising out of or in connection with the Service is limited to the fees you actually paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited, including for fraud.

13. Indemnity

You will indemnify us against claims brought by a candidate, a client of yours, or a regulator that arise from data you put into the Service without a lawful basis, or from a hiring decision you made using it.

14. Changes to these terms

We may update these terms. The version and “Last updated” date at the top of this page always identify the current text, and we record the version each user accepted at signup. For a material change we will give notice by email or in the workspace before it takes effect; continuing to use the Service after that is acceptance.

15. Governing law

These terms are governed by the laws of India. The courts at the registered office city — to be filled in have exclusive jurisdiction.

16. Contact

Questions about these terms: support@interviewportal.in. Full details are on the contact page.